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Do you conduct any animal testing?
Absolutely not. Our products and ingredients are never animal
tested. We have carefully selected suppliers that follow this same
philosophy.
How is sales tax
calculated?
Sales tax of 7.5% is charged only on orders
shipped to California addresses. Tax for these
orders is charged to products only - no tax is charged on
shipping.
How much is shipping
& handling?
Click here for our current shipping rates. Unless stated otherwise in the product
description, it can be assumed that all products are in
stock. Orders placed before 12:00PM (PST), Monday
through Friday (excluding holidays) usually ship the same
day.
What are the
shipping options?
Unless otherwise specified, all orders ship
Standard USPS or UPS Ground. Delivery time for
these orders is 3 to 7 days. If you prefer, you may
elect to upgrade to 2nd Day Air or Next Day Air at an
additional expense. Shipping preferences can be
specified on the payment page when you place your
order.
Do you ship outside the US?
Sorry but the cost of international shipping prohibits us
from shipping outside the US. Also, due to recent restrictions placed
on shipments to military addresses, we are temporarily suspending
all orders to APO/FPO addresses. We're very sorry for any inconvenience
this may cause.
Why should I create an account?
Though you are not required to create a user account when
you place an order, there are many reasons to do so. The first
is convenience. When you return to Bath-and-Body.com (we hope
it's very soon), all you will need to do is enter your username and
password, and name, address and shipping information will be automatically
retrieved. Please rest assured that we do not record your credit
card information in your personal profile.
Another
reason we use personal accounts is for our Referral
Program. When you refer your friends and family to
Bath-and-Body.com, your account receives a credit that
can be used towards the purchase of anything in our
store. The referred customer must enter your e-mail
address (the one you listed on your registered account)
on the final purchase page in order for you to redeem the
referral credit of 10% of their purchase price. Referral
credit may only be redeemed for products available
through Bath-and-Body.com.
Finally,
your account allows you the option to receive our
newsletter, which will inform you about new products and
promotions.
Is it safe to buy
over the Internet?
Absolutely. Statistically speaking, it is
safer to make purchases over the Internet than in a
department store or restaurant. Our site uses the
latest 128-bit security encryption to make sure that
nobody can intercept and decode the information you send
to our secure server.
What is your privacy
policy?
Our privacy policy is simple...
Bath-and-Body.com will never sell or share your personal
information with anybody. Period.
How's that for privacy?
Do you guarantee
your products?
Of course. We understand that all people (and noses)
are different, and not everyone will agree on what smells or feels
great. If you are unhappy with your order for any reason, just
follow the "Return" instructions enclosed with your order.
We will pay return shipping on all orders under $100 returned within
30 days. Orders over $150 will be charged a 15% restocking fee.
Please
let us know what it is that you're unhappy with so we can
work to make your future orders just right!
Did
this page answer your question? Please let
us know.
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